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How to Use Social Media for Customer Service

January 31, 2012 by · Leave a Comment 

What can CE pros and manufacturers learn (or not learn) from big tech companies like Apple, HP, Google or Best Buy in terms of incorporating social media into their customer service?

Originally posted here:
How to Use Social Media for Customer Service

news, business resources

5 Basic Numbers for Proper Job Costing

January 23, 2012 by · Leave a Comment 

To accurately bid a project, you must know these 5 basic data points: equipment revenue, infrastructure parts revenue, labor revenue, equipment cost and hours on the job.

Originally posted here:
5 Basic Numbers for Proper Job Costing